Please pay immediately through Paypal. If no contact or payment is made within 24 hours, the item will be relisted.
Items are shipped to the address listed on your account, please notify me if you wish the item to be posted to another address.
Orders are shipped 1-3 days after payment is approved and are packaged as securely as possible to keep your special items safe on their journey. I post via Australia Post, if you have chosen regular post without tracking Tog & Pini will not be held responsible for lost mail. If you would like your item to be sent via Tracked or Signed for services, this can be arranged, but please ask for prices as the price will vary with the size of your order.
International orders sometimes (but rarely) get delayed at customs and may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Buyers are responsible for paying any additional costs such as duties, taxes, and customs clearance fees in their country. Please check with your country’s customs department before ordering to see if you will be liable for these fees. This can also delay your order, which is totally out of my control.
Refunds and Exchanges
Refunds and Exchanges
It is very important to me that my customers are happy with their purchases. If for any reason you are not completely satisfied, please let me know ASAP after receiving the item and I will do my very best to remedy the situation. I cannot be held responsible for damaged items upon arrival, but if you receive a damaged item, please contact me as soon as possible. You will be required to send me photographs of any severe damage to items in order to arrange a replacement. As the buyer you must pay the return postage to send an item back.
I cannot offer any refunds or exchanges as these are an instant download so please read the item description carefully and ask any questions prior to purchasing to avoid any misunderstandings.
All digital downloads and images in my store are copyright protected and it is unlawful to copy, circulate or distribute these images, this includes digital sharing. If you are asked for a copy, I would love you to direct your friends to my online store. 🙂